Withdrawal and returns

This is a translation for convenience; the Dutch text prevails.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the cask.

To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement. The quickest way is the Withdraw from contract button (you receive an acknowledgement immediately), or by e-mail to contact@hetvatje.nl or by post to Het Vatje, Kabouterberg 1, 5508 HE Veldhoven, the Netherlands. You may use the model form below, but it is not obligatory.

To meet the deadline, it is sufficient to send your statement before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of standard delivery, without undue delay and in any event not later than 14 days from the day on which we are informed of your decision. We will use the same means of payment as you used, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the cask back or you have supplied evidence of having sent it back, whichever is the earliest.

You shall bring back or have the cask collected without undue delay and in any event not later than 14 days from the day on which you informed us of the withdrawal.

Cost of returning

Because of its size and weight, a cask cannot normally be returned by post. You bear the cost of returning the cask. Bringing it back yourself to our pickup address, Strijkviertel 15, 3454 PH De Meern, is free. If you have us collect it, you pay what the carrier charges for collection at your address; we tell you that price in advance, and you then choose whether to have it collected or bring it back yourself.

Diminished value

You are only liable for any diminished value of the cask resulting from handling other than what is necessary to establish its nature, characteristics and functioning, as you would in a shop. A cask that has been filled, worked on or cut may be worth less as a result.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Het Vatje, Kabouterberg 1, 5508 HE Veldhoven, contact@hetvatje.nl
I hereby give notice that I withdraw from my contract of sale of the following goods: [cask name / order number]
Ordered on / received on: [date]
Name: [name]
Address: [address]
Signature (only if this form is notified on paper): ……
Date: [date]